Emma K.
Can you make an exception?
Needs youAgents / MilaEvery question.
YOUR CUSTOMER SUPPORT AGENT
Every question.
A human touch.
Meet Mila, your customer support agent. She knows your business. You stay in control.
14 days free · All 12 agents included · No card required
MilaCustomer support01 / 12
Website chat · Email · Connected toolsExplore how Mila works ↓
Connected to the tools behind your business
Gmail
Slack
Shopify
HubSpot
OutlookYOUR BUSINESS, UNDERSTOODNot just answers.
Not just answers.
Your answers.
Your policies. Your products. Your way of doing things.
WEBSITEOpening hours & locationsConnected to your business
HELP CENTREReturns & delivery policyYour approved information
Mila’s knowledgeDOCUMENTSProduct setup guideReady for the next question
THE ANSWERGrounded in your sources.Missing a fact? Mila asks first.
MILA, IN THE CONVERSATIONGo ahead.
Go ahead.
Ask her.
An order update. A return. A first step when something isn’t working. See how Mila responds.
Illustrative conversations · connected actions depend on your setup
Mila ✦Your support agent
AvailableConversation preview
Where is my order #1042?
Your order is on its way. Here is the latest confirmed delivery update.
Connected order informationShipped
Delivery update available
Conversation preview
Can I return this jacket?
I can help you check the return policy. An exception needs your team’s review.
Your approved return policyReview requested
Decision stays with your team
Conversation preview
The product isn’t working. Can you help?
Let’s start with the first step in your setup guide. What happens when you restart the device?
Your product troubleshooting guideWaiting for customer
One safe step at a time
A HANDOFF, WITHOUT THE CATCH-UPThe moment
The moment
she needs you.
What the customer asked. What Mila checked. What still needs a decision. All in the conversation you take over.
Oryvox · Customer supportPrivate workspace
Conversations
James R.
Thanks, that answered my question.
AnsweredAlex L.
Where do I find the setup guide?
With MilaEmma K.Website chat
YOUR DECISION
Mila asks you to step in
Emma is asking for a return exception. Mila explained the policy and left the decision to you.
- Checked
- Return policy
- Requested
- Exception
- Promised
- Nothing
Reply to Emma… ↑
One conversation. The full picture.Illustrative Oryvox workspace · sample customer data
BUILT AROUND YOUR RULESHer judgement.
Her judgement.
Your boundaries.
Decide what Mila can answer, what she can prepare and when she should stop. The judgement calls stay with you.
Set up your support agent ↗Mila’s playbookCustomer support · Your workspace
Your rulesEveryday answers
Explain policies and guide customers using approved information.
Exceptions & refunds
Prepare the request. Leave the financial decision to your team.
Missing information
Ask for the detail or hand off. Never fill the gap with a guess.
Human takeoverAlways available ●
WORKING TOGETHERThe right specialist.
The right specialist.
The relevant context.
When support becomes a sales, email or booking task, Mila brings in the right enabled agent.
THE NEXT CHAPTERSupport doesn’t end
Support doesn’t end
at “message sent”.
Help them get started.
Use your setup guides to walk through the next step. Keep the customer’s goal, blocker and owner together.
✓ Find the setup guide✓ Complete the first step3 Check the result
Spot the shared issue.
Review related questions and connected events. Check the evidence before treating a pattern as an incident.
Delivery questionsRelated conversations ↗
Make the next answer better.
Turn repeated questions into clearer help content. Your team reviews the changes before they go live.
Suggested updateMake the return window clearer.Ready for your review ↗
THE DETAILSThe details
The details
behind the reply.
From a single support question to customers with more teams, deadlines and service commitments.
Onboarding and customer progress
Build the next steps around customer-stated goals. Track milestones, blockers and owners, and use defined product events to check progress rather than assuming a login means success.
Larger accounts and service delivery
Coordinate authorized customer facts, team handoffs, dependencies and service commitments. Keep renewal dates, approvals and explicit acceptance checks visible.
Incident handling and service recovery
Use confirmed signals to identify impact, prepare a response and coordinate recovery. If an integration is unavailable, explain what is known and use your configured fallback. Verify restoration before treating an incident as closed.
Quality, cost and continuous improvement
Review confirmed outcomes, repeat contacts, waiting time and maintenance costs. Prepare focused changes with a measurable goal, approval, stop conditions and a route back to an approved version.
Context, evidence and agent collaboration
Share only the necessary authorized context with enabled specialists. Keep the source and confirmed result behind each decision, and involve a person when the action or uncertainty requires it.
GETTING STARTEDYour first conversation
Your first conversation
starts here.
Connect
Add your channels and the tools Mila needs.
Teach
Bring your website, policies and help content.
Review
Test the answers, set boundaries and go live.
BEFORE YOU STARTQuestions
Questions
about Mila.
Where does Mila get her answers?
From the website pages, help articles and documents you provide. Connected tools supply current information when the relevant integration and permissions are enabled.
Can I take over a conversation?
Yes. Read the context, take over and reply yourself. You choose the handoff rules and which actions need approval.
Can Mila issue refunds or promise compensation?
Refund requests and exceptions can be prepared for review. Financial execution and commercial commitments stay with your authorized team and systems.
What happens if information is missing?
Mila should make the uncertainty clear and follow your configured fallback: ask for a detail, queue a request or hand the case to a person. Test her answers and handoff rules before going live.
Which channels can I use?
Connect the channels available in your workspace, including website chat and email. Actions depend on enabled integrations and permissions.
Is Mila included in my plan?
All 12 agents are included in every plan. Choose the plan that fits your usage, and bring in the other agents as you need them.
YOUR NEXT TEAM MEMBERYour next hire.
Your next hire.
Already knows the role.
Start with support. Bring in the rest of the team when you need them.
14-day free trial · All 12 agents in every plan